FAQ

1. Do you accept international orders?
No, currently we only accept local orders from Singapore

2. Which courier are you using for the delivery of your orders?

We are currently using our in-house delivery fleet to fulfill your orders.

3. What are your delivery charges like?

We provide free delivery for orders above SGD $200 on usual days
(Kindly note that during festive peak period, free delivery will only be given for orders above SGD $250)

For orders below the minimum spending, a delivery fee of $15 will be charged

You can also opt for self-collection from our retail shop (Self-collection is free!)

4. Where do you deliver?

We deliver to all addresses within Singapore except for restricted areas such as (but not limited to):

Jurong Island
Airport Cargo
Alps Ave
PSA Terminals
SAF Camps
Jurong Port
Sentosa Island
Singapore Technologies Buildings
Shipyards

If you are unsure about whether your delivery address is covered by us, you can drop us an email at enquiry@hupsooncompany.com or fill in the “Contact Us” form and we will get back to you as soon as possible.

5. How long will it take for me to receive my order?

We typically deliver within 5 working days.
However, if there are unforeseen circumstances that are causing delivery delays, we will inform you via email.

Please note that delivery timings are subjected to our delivery schedules and routes.
For urgent orders, you may contact us at enquiry@hupsooncompany.com

6. Can I order and self-collect at your retail shop?
Yes, you can! Self collection at our retail shop is free.

Self Collection Details
Address: 101 Kallang Avenue, Victoria Wholesale Centre,
#01-17/18, Singapore 339508
Operating Hours: 9am – 5.00pm (Mon – Fri) | 9am – 4.30pm (Sat) | Closed on Sundays and Public Holidays